Enterprize application design
Reimagining i2V’s VMS
Reimagining i2V’s VMS
Designing seamless, scalable surveillance systems trusted by government and public organizations for everyday security monitoring
Designing seamless, scalable surveillance systems trusted by government and public organizations for everyday security monitoring
Year :
2022
Industry :
Video management software
Client :
i2V Systems Pvt. Ltd.
Project Duration :
1 Year
Project Overview
When managing hundreds of live surveillance feeds became inefficient and error-prone, I led a ground-up redesign to create a faster, unified, and intuitive experience.
Background
i2V's Video Management Software (VMS) is a flagship enterprise tool used by government and public sector organizations, including Indian Railways, airports, and police headquarters.
Operators and administrators rely on it daily to record, monitor, and manage surveillance videos across complex, high-stakes environments.
The Challenge
The legacy VMS was functional but outdated. Operators struggled with complex navigation, inconsistent design patterns, and steep learning curves.
The UI didn't align with other i2V products, and usability issues prevented the product from scaling globally.
Core problems identified
Research & Insights
Method 01
Competitor analysis
Benchmarked global VMS leaders for UI/UX standards
Method 02
Support insights
Interviewed 4–5 team members and reviewed calls to identify pain points
Key findings
62%
of support tickets were usability-related, not technical failures
30-40%
more clicks required for common tasks compared to competitors
5-10%
alignment with global accessibility and usability standards
Support ticket breakdown
Analysis of customer support data revealed that the majority of issues weren't technical bugs, they were usability problems. This insight became the foundation for our redesign strategy.
62%
62%
Usability Issues
Usability Issues
25%
25%
Technical Issues
Technical Issues
13%
13%
Training Gaps
Training Gaps
Navigation efficiency gap
Task analysis showed that our system required significantly more steps to complete common operations compared to industry-leading competitors. This inefficiency translated directly into wasted operator time and increased error rates.
Projected impact metrics
Based on our research and competitive benchmarking, we established clear improvement targets across key performance indicators.
My Role
As Senior UI/UX Designer, I led the end-to-end redesign of the VMS platform, from research and strategy through to final implementation and developer handoff.
Research & Discovery
—
Analyzed support insights and competitor products to identify workflow inefficiencies
—
Conducted stakeholder interviews with support team and operators
—
Defined user personas and journey maps for different operator roles
Design & Systems
—
Redesigned core workflows including video analytics, camera management, and logs
—
Built scalable design system adaptable to Windows (WPF) and multiple products
—
Applied WCAG AA accessibility standards throughout the interface
Collaboration
—
Partnered with PMs to align design decisions with business goals
—
Worked closely with developers to ensure accurate implementation
—
Coordinated with QA team for usability validation and testing
Impact
—
Reduced cognitive load through consistent layouts and clear hierarchy
—
Eliminated repetitive tasks and streamlined operator workflows
—
Prepared product for international market deployment
The Challenges
Legacy technology constraints
The existing system was built on Windows Presentation Foundation (WPF), requiring careful consideration of platform limitations while pushing for modern design patterns.
Design language unification
i2V had multiple products with inconsistent interfaces. Creating a unified system that worked across all platforms while respecting individual product needs was complex.
Security & simplicity balance
Designing for high-security environments meant balancing strict access controls and detailed logging with the need for an intuitive, accessible interface.
Outcome & Impact
"The redesigned VMS helped us align our visual language across products while making the experience significantly easier for on-ground operators."
— Internal Product Owner, i2V Systems
KEY LEARNING
"In high-stakes environments, clarity and speed matter more than aesthetics."
"In high-stakes environments, clarity and speed matter more than aesthetics."
Designing for surveillance systems taught me that beauty in design comes from function , when operators can respond faster, make fewer errors, and trust the interface completely.
Designing for surveillance systems taught me that beauty in design comes from function , when operators can respond faster, make fewer errors, and trust the interface completely.
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Enter Password
Enterprize application design
Reimagining i2V’s VMS
Reimagining i2V’s VMS
Designing seamless, scalable surveillance systems trusted by government and public organizations for everyday security monitoring
Designing seamless, scalable surveillance systems trusted by government and public organizations for everyday security monitoring
Year :
2022
Industry :
Video management software
Client :
i2V Systems Pvt. Ltd.
Project Duration :
1 Year
Project Overview
When managing hundreds of live surveillance feeds became inefficient and error-prone, I led a ground-up redesign to create a faster, unified, and intuitive experience.
Background
i2V's Video Management Software (VMS) is a flagship enterprise tool used by government and public sector organizations, including Indian Railways, airports, and police headquarters.
Operators and administrators rely on it daily to record, monitor, and manage surveillance videos across complex, high-stakes environments.
The Challenge
The legacy VMS was functional but outdated. Operators struggled with complex navigation, inconsistent design patterns, and steep learning curves.
The UI didn't align with other i2V products, and usability issues prevented the product from scaling globally.
Core problems identified
Research & Insights
Method 01
Competitor analysis
Benchmarked global VMS leaders for UI/UX standards
Method 02
Support insights
Interviewed 4–5 team members and reviewed calls to identify pain points
Key findings
62%
of support tickets were usability-related, not technical failures
30-40%
more clicks required for common tasks compared to competitors
5-10%
alignment with global accessibility and usability standards
Support ticket breakdown
Analysis of customer support data revealed that the majority of issues weren't technical bugs, they were usability problems. This insight became the foundation for our redesign strategy.
62%
62%
Usability Issues
Usability Issues
25%
25%
Technical Issues
Technical Issues
13%
13%
Training Gaps
Training Gaps
Navigation efficiency gap
Task analysis showed that our system required significantly more steps to complete common operations compared to industry-leading competitors. This inefficiency translated directly into wasted operator time and increased error rates.
Projected impact metrics
Based on our research and competitive benchmarking, we established clear improvement targets across key performance indicators.
My Role
As Senior UI/UX Designer, I led the end-to-end redesign of the VMS platform, from research and strategy through to final implementation and developer handoff.
Research & Discovery
—
Analyzed support insights and competitor products to identify workflow inefficiencies
—
Conducted stakeholder interviews with support team and operators
—
Defined user personas and journey maps for different operator roles
Design & Systems
—
Redesigned core workflows including video analytics, camera management, and logs
—
Built scalable design system adaptable to Windows (WPF) and multiple products
—
Applied WCAG AA accessibility standards throughout the interface
Collaboration
—
Partnered with PMs to align design decisions with business goals
—
Worked closely with developers to ensure accurate implementation
—
Coordinated with QA team for usability validation and testing
Impact
—
Reduced cognitive load through consistent layouts and clear hierarchy
—
Eliminated repetitive tasks and streamlined operator workflows
—
Prepared product for international market deployment
The Challenges
Legacy technology constraints
The existing system was built on Windows Presentation Foundation (WPF), requiring careful consideration of platform limitations while pushing for modern design patterns.
Design language unification
i2V had multiple products with inconsistent interfaces. Creating a unified system that worked across all platforms while respecting individual product needs was complex.
Security & simplicity balance
Designing for high-security environments meant balancing strict access controls and detailed logging with the need for an intuitive, accessible interface.
Outcome & Impact
"The redesigned VMS helped us align our visual language across products while making the experience significantly easier for on-ground operators."
— Internal Product Owner, i2V Systems
KEY LEARNING
"In high-stakes environments, clarity and speed matter more than aesthetics."
"In high-stakes environments, clarity and speed matter more than aesthetics."
Designing for surveillance systems taught me that beauty in design comes from function , when operators can respond faster, make fewer errors, and trust the interface completely.
Designing for surveillance systems taught me that beauty in design comes from function , when operators can respond faster, make fewer errors, and trust the interface completely.
More Projects
Hi
Hi
Curious about the process behind the pixels?
Dive into the stories behind each project, how design decisions shaped better user experiences.
Enter Password
Enterprize application design
Reimagining i2V’s VMS
Reimagining i2V’s VMS
Designing seamless, scalable surveillance systems trusted by government and public organizations for everyday security monitoring
Designing seamless, scalable surveillance systems trusted by government and public organizations for everyday security monitoring
Year :
2022
Industry :
Video management software
Client :
i2V Systems Pvt. Ltd.
Project Duration :
1 Year
Project Overview
When managing hundreds of live surveillance feeds became inefficient and error-prone, I led a ground-up redesign to create a faster, unified, and intuitive experience.
Background
i2V's Video Management Software (VMS) is a flagship enterprise tool used by government and public sector organizations, including Indian Railways, airports, and police headquarters.
Operators and administrators rely on it daily to record, monitor, and manage surveillance videos across complex, high-stakes environments.
The Challenge
The legacy VMS was functional but outdated. Operators struggled with complex navigation, inconsistent design patterns, and steep learning curves.
The UI didn't align with other i2V products, and usability issues prevented the product from scaling globally.
Core problems identified
Research & Insights
Method 01
Competitor analysis
Benchmarked global VMS leaders for UI/UX standards
Method 02
Support insights
Interviewed 4–5 team members and reviewed calls to identify pain points
Key findings
62%
of support tickets were usability-related, not technical failures
30-40%
more clicks required for common tasks compared to competitors
5-10%
alignment with global accessibility and usability standards
Support ticket breakdown
Analysis of customer support data revealed that the majority of issues weren't technical bugs, they were usability problems. This insight became the foundation for our redesign strategy.
62%
62%
Usability Issues
Usability Issues
25%
25%
Technical Issues
Technical Issues
13%
13%
Training Gaps
Training Gaps
Navigation efficiency gap
Task analysis showed that our system required significantly more steps to complete common operations compared to industry-leading competitors. This inefficiency translated directly into wasted operator time and increased error rates.
Projected impact metrics
Based on our research and competitive benchmarking, we established clear improvement targets across key performance indicators.
My Role
As Senior UI/UX Designer, I led the end-to-end redesign of the VMS platform, from research and strategy through to final implementation and developer handoff.
Research & Discovery
—
Analyzed support insights and competitor products to identify workflow inefficiencies
—
Conducted stakeholder interviews with support team and operators
—
Defined user personas and journey maps for different operator roles
Design & Systems
—
Redesigned core workflows including video analytics, camera management, and logs
—
Built scalable design system adaptable to Windows (WPF) and multiple products
—
Applied WCAG AA accessibility standards throughout the interface
Collaboration
—
Partnered with PMs to align design decisions with business goals
—
Worked closely with developers to ensure accurate implementation
—
Coordinated with QA team for usability validation and testing
Impact
—
Reduced cognitive load through consistent layouts and clear hierarchy
—
Eliminated repetitive tasks and streamlined operator workflows
—
Prepared product for international market deployment
The Challenges
Legacy technology constraints
The existing system was built on Windows Presentation Foundation (WPF), requiring careful consideration of platform limitations while pushing for modern design patterns.
Design language unification
i2V had multiple products with inconsistent interfaces. Creating a unified system that worked across all platforms while respecting individual product needs was complex.
Security & simplicity balance
Designing for high-security environments meant balancing strict access controls and detailed logging with the need for an intuitive, accessible interface.
Outcome & Impact
"The redesigned VMS helped us align our visual language across products while making the experience significantly easier for on-ground operators."
— Internal Product Owner, i2V Systems
KEY LEARNING
"In high-stakes environments, clarity and speed matter more than aesthetics."
"In high-stakes environments, clarity and speed matter more than aesthetics."
Designing for surveillance systems taught me that beauty in design comes from function , when operators can respond faster, make fewer errors, and trust the interface completely.
Designing for surveillance systems taught me that beauty in design comes from function , when operators can respond faster, make fewer errors, and trust the interface completely.
More Projects
Hi
Hi
Curious about the process behind the pixels?
Dive into the stories behind each project, how design decisions shaped better user experiences.